We understand the value of having Real Humans VS Artificial Intelligence. More importantly, we understand how to treat people – with that being said, all of our Concierge are Real Contact employees. All of our employees are U.S. based and trained by the most successful brokers across the country. We make sure all of the people who are managing your conversations are fully vetted and trained. We also understand that keeping them happy will ultimately result in a better conversation. Some of our competitors outsource their concierge to different countries or, they hired their concierge to be a 1099 contractor rather than an employee. We value our employees and always go above & beyond to make sure they are happy.