Frequently Asked Questions

What Questions do the concierge team not talk about?

Anything price & terms per the Real Estate guidelines.

How do you handle non-responsive leads?

All non-responsive leads go into a drip campaign. Once they are reengaged, they go back into your active folder, you will then get a notification that tells you they have been reengaged.

Can I mass text leads?

Unfortunately not, We want to make sure we try & reengage your lead and not send mass texts out. This ultimately helps you convert more deals.

How do I know if my lead is contacted?

Once you log in to the Real Contact portal, you are able to preview any communication that was completed with the lead. You can also claim it at any point to take over the conversation.

How are the leads organized?

There are folders on our real contact portal. Leads will be organized as the following – Hot prospects, Nurtured, Trash & On Drip.

Does Real Contact try and reengage older leads?

Yes, Our goal is to convert your lead so you can spend time doing what you do best & sell.

What happens if a client doesn’t respond to the text?

We always recommend reaching out to them via the phone & sending them an email in addition. If they don’t respond to our second text, they then are sent to the drip folder for us to try & reengage them.

Can I add multiple lead sources?

Absolutely, The more the better! Contact your account rep to determine the next steps. Each source requires a different setup.

How soon does your concierge team text the leads?

Within 90 seconds. We understand how important is it to make immediate contact, our team of amazing concierge will be on top of it!

How do I know if my lead is contacted?

Once you log in to the Real Contact portal, you are able to preview any communication that was completed with the lead. You can also claim it at any point to take over the conversation.

If I have specific questions I want to ask, can I have your concierge team ask them?

Yes, as long as it’s not related to price or terms, you can edit the script to have specific questions asked by our concierge team.

Do you integrate with my current CRM?

Yes, we’d require you to set up a forwarding rule with your CRM to your specific Real Contact email.

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