A. Term & Termination. The initial term of this Agreement shall commence on the date of first use. Service plans have an initial term of (1) one-month. At the end of the initial term, the plan is automatically renewed for subsequent (1) one- month terms unless terminated by either party in writing by 12:00 PM EST on the last business day of the then current term. Client must complete and return RealContact’s Cancellation Form in order to cancel. The form must be returned to RealContact’s Support team by 12:00 PM EST on the last business day of the then current term to qualify for end of current month’s cancellations. RealContact reserves the right to increase any Service Plan fees at any time upon reasonable notice. Any such increase shall apply after the then current subscription term ends.
B. CHARGES & EXPENSES
- Service Plan & Fees. RealContact offers various subscription plans with different follow up methods and lead limits (the “Service Plans”). Client may elect to use RealContact Applications & Services, by selecting one of the Service Plans. By selecting a Service Plan, Client agrees to the applicable pricing, follow up methods and lead volume of the Service Plan. Plans can be cancelled, upgraded or downgraded. If the subscription is terminated, it will terminate at the end of the then-current month. There will not be any credits or refunds for amounts accrued or paid prior to such termination.
- Service Plan Changes. Client will receive notifications as the Service Plan’s reaches the next applicable lead tier. Client may upgrade Service Plan lead tiers mid-month and RealContact will charge the difference between the current Service Plan and the new Service Plan immediately upon new plan selection. Upon renewal, Client will be charged the rate of the new Service Plan lead tier. If Client chooses to downgrade the Service Plan mid-month, the newly selected Service Plan will start on the 1st day of the following month as the term renews. Client may add on calling. If calling is added or dropped mid month, the bill will be adjusted to the newly selected rate for the days following the plan’s change. Days prior to the plan change will be charged at the original rate. Upon renewal, Client will be charged the rate of the new Service Plan.
- Service Plan Overages. Client will receive notifications as the Service Plan reaches the applicable lead tier. Client may increase the tier or pause the Services mid month as the lead limit is met. If Services are paused, overage fees will not be incurred. If services are not paused, then overages will occur when the lead limit is surpassed. Overages will be billed in arrears appended to the next billing cycle, following the month the overages occurred. If the monthly lead limit is exceeded during any month, each additional lead will be charged at the price per lead rate associated with the selected lead tier.
- Mobile and Data Charges. Client is responsible for any mobile and data charges that they may incur for using the Applications & Services, including text-messaging.
C. PAYMENT OF FEES. All Service Plan fees are due and payable when billed via credit card. Client agrees that RealContact will bill Client’s credit card for the Fees, renewals and any related taxes. The initial term will be automatically charged a prorated amount upon credit card entry during sign up. Subsequent renewals will be charged on the first day of each renewal month. Overages will be billed in arrears appended to the next billing cycle, following the month the overages occurred. If Client fails to pay the amount due within (24) hours of the due date, RealContact may suspend the Service until paid in full or terminate this Agreement. If Client terminates their subscription, fees incurred in the final term will be billed in the month following the final term. There will not be any credits or refunds for amounts accrued or paid prior to termination.